Återbetalning

Refunds and Returns Policy for SilverSupporters.se

Effective Date: 2024-12-23

At SilverSupporters.se, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.

1. General Return Policy

We accept returns for physical products purchased directly from SilverSupporters.se within 14 days of the delivery date, provided the items meet the conditions outlined below.

2. Conditions for Returns

To be eligible for a return:

1. Original Condition: The product must be unused, in the same condition as received, and in its original packaging.
2. Proof of Purchase: A receipt or order confirmation must be provided.
3. Exclusions: Certain items, such as personalized or engraved products, cannot be returned unless they are defective or damaged upon delivery.

3. Return Process

To initiate a return:

1. Contact Us:
   • Email us at info@silversupporters.se with your order number and a brief description of the reason for the return.
2. Approval:
   • Once your return request is approved, we will provide instructions on where to send the product.
3. Shipping:
   • The customer is responsible for return shipping costs, unless the product is defective or incorrect.
   • Use a trackable shipping method to ensure the safe return of the product. We are not responsible for lost returns.

4. Refunds

Once we receive your returned product:

1. Inspection:
   • We will inspect the item to ensure it meets the return conditions.
2. Approval:
   • If approved, your refund will be processed.
3. Timeframe:
   • Refunds will be issued to your original payment method within 14 business days of return approval.
4. Partial Refunds:
   • Items not returned in their original condition, or returned after 14 days, may qualify for partial refunds at our discretion.

5. Exchanges

Exchanges are only available for defective or damaged products. To request an exchange, please contact us at info@silversupporters.se within 14 days of receiving your product.

6. Non-Returnable Items

The following items cannot be returned:

• Personalized or engraved products (unless defective).
• Gift cards.
• Items marked as final sale.

7. Damaged or Defective Products

If your product arrives damaged or defective:

1. Contact Us Immediately:
   • Email us at info@silversupporters.se with photos of the damaged product and your order details.
2. Resolution:
   • We will arrange a replacement or full refund, including return shipping costs, if applicable.

8. Costs and Fees

1. Return Shipping Costs:
   • Customers are responsible for return shipping unless the product is defective or incorrect.
2. Restocking Fees:
   • We do not charge restocking fees for returns that meet our conditions.

9. Contact Information

For any questions or assistance regarding returns and refunds, contact us:

• Email: info@silversupporters.se
• Address: Krogtäppan 180, 137 68, Jordbro, Sweden

We value your satisfaction and strive to make your shopping experience as seamless as possible. Thank you for choosing SilverSupporters.se!